ATS automates key candidate communications throughout the hiring process to save recruiters time and ensure timely engagement.

From invitations and acknowledgments to rejections, every message is automatically triggered based on candidate activity and stage progress.

Automated invitation email

• When a candidate enters a stage that has a candidate task or a welcome message, the system automatically sends an invitation email to the candidate.

<aside> 📣 Note:

• For the Application stage, the invitation email is not sent immediately, as candidates directly enter this stage during their application process. However, if they haven’t completed the tasks within 3 hours, a reminder email will be automatically sent to encourage completion.
• For all other stages, if a candidate doesn’t take any action within 3 days of receiving the invitation, a reminder email will be automatically sent. </aside>

Automated acknowledgment email

• When a candidate completes the assigned tasks, the system automatically sends an acknowledgment email confirming receipt of their submission.

Automated rejection email

• If a candidate is archived due to under-qualified in application stage (shortlisting tasks and skill based test), the system automatically send a rejection email to the candidate after a set time.
• You can turn off this, if you prefer not to send rejection emails automatically.

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Email sender configuration

For all automated emails — including invitation, acknowledgment, and rejection emails, you can customize the “From” email address:

You can choose to send from:

• No-reply email: Emails will be sent from [email protected]. Replies from candidates will not be delivered to you.
• Job recruiter’s email: Emails are sent from the job recruiter’s integrated email. If not integrated, they’re sent from a noreply address.
• Candidate owner’s email: Emails are sent from the candidate owner’s integrated email. If not integrated, they’re sent from a noreply address.

<aside> 💡

If you don’t want to receive candidate reply emails in your inbox, select the No-reply email option.

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Auto-Archive for Unresponsiveness

• If a candidate doesn't complete their tasks in the time you've set, they're marked as "Unresponsive" and automatically archived.
• No email is sent to the candidate for this action.